What are my delivery options to the UK and how much do they cost?
Insured Next Day Courier < 1kg delivery is 1-2 days from the date of despatch - £9
Insured Next Day Courier < 5kg delivery is 1-2 days from the date of despatch - £10
Insured Next Day Courier < 20kg delivery is 1-2 days from the date of despatch - £11
What are my delivery options outside the UK and how much do they cost?
Unfortunately Divemaster Scuba do not ship outside the UK
When will you despatch my order?
All orders will be shipped as soon as all the items are available - subject to payment authorisation. Usually 2 -3 working days after order.
Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
Please note: At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.
Can I use an alternative delivery address?
If you would like us to ship to an alternative address rather than your registered billing address, please complete the delivery address details box.
Please Note. The Billing address must be the address your payment card is registered to. PO Box addresses may not be accepted. Unfortunately for PayPal customers we can only ship to your registered billing address. This restriction is a fraud prevention measure issued by PayPal and is beyond our control, sorry.
Can I Track My Delivery?
Yes, when we despatch your order we will email you with the tracking details.
Will I need to sign for my delivery?
Yes, as a general rule the courier will require a signature on delivery.
However, if your order is small, light and inexpensive, and you choose to have it sent to you via our standard service, it may be delivered to you via Royal Mail 2nd Class post and may therefore be delivered with your normal mail.
Can I Collect My Order?
Yes of course, if you live locally and want to pop into the shop to pick up your order that's fine.
Just select "collection" as your delivery option when you checkout and we'll email you when we've picked it and it's ready for collection.
Our store is located at:
403 Aspley Lane
For more information and detailed directions please see our shop website - www.divemasterscub.com
Missing or Damaged Delivery?
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email firstname.lastname@example.org or by calling us on 0115 9290707
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods.